FAQ

Customer FAQ

You can browse the site or use our search engine to find your desired products. You can then add them to your shopping cart and click on place order. You let us know your address, Mobile no. select a delivery time, you are done. A MudiGhor.com representative will then deliver your order right to your home or office.

Delivery is Free of Cost for any order value.

We are serving with 1 Hour Delivery Service, to Taltoal, Shewrapara Greater Mirpur, Mirpur DOHS, Farmgate, Baridhara, Baridhara DOHS, Basundhara Residential area,Mohakhali, Mohakhali DOHS, Banasree, , Shyamoli, and Mohammedpur. For the rest of the Dhaka city we are currently delivering within 4-7 hours timeframe. You can also specify a convenient time and we will send the products during that time.

We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.

A Mudi Ghor.com representative will call you as soon as they are at your house to let you know about your delivery.

We accept cash on delivery and we also have Bkash, Rocket payment system.

We are serving  whole Dhaka Metropolitan City.

We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us your requirement. You can also call 01745-828147 or mail us at support@mudighor.com to add an item to our inventory.

Immediately call 01745-828147 and let us know the problem.

We hold our own inventory, so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will call you and let you know what substitutes are available.

We work during hartals. That’s how dedicated we are.

Our products are quality full Prices are lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.

Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

We use our own vehicle to deliver. Our goal is to the products to your home in time.

You may get a refund within seven (10) days on unopened or spoil packaged products. we have a one (2) day return policy. We reserve the right to refuse refund. Please contact us at 01745-828147 if you want to return an item.

Absolutely. Our hotline is 01745-828147

We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.